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"Disabled
passengers trying to book a Ryanair flight have to phone a premium rate
phone number - when other passengers can book by phone at the standard
rate," says Scottish MEP Ian Hudghton who has taken up the complaints of
disabled passengers that the airline may be discriminating against them.
Worse,
according to the MEP, it appears it is only UK passengers who have to pay
the premium. No other EU country handling Ryanair flights makes disabled
passengers pay extra just to book a flight.
The MEP took
the matter up with the European Commission, alleging that Regulation
1107/2006 was being flouted. This states that airlines must not
discriminate against passengers on the grounds of disability.
He received a
ruling which states:
"If such an
obligation made to disabled passengers only to contact the airlines via a
hotline charged at higher price were proved, it could constitute,
according to the circumstances, a disguised price contrary to the
provisions of Article 10 of the Regulation."
The MEP has
tackled the Dublin-based airline over the alleged discrimination after
being contacted by constituents who complained at being required to make a
premium call to the customer services department.
"I hope that
Ryanair will abandon this apparent discrimination against disabled
passengers in the UK." |